PRODUCT PREVIEW · 05 of 10

Workflow Builder

Visual node editor

https:// app.blackbitbrain.com /console/workflows/customer-care-default
Live
Workflow · customer-care-default · Tenant bbb-internal
UTC 14:32:08
Active

customer-care-default · v3.1

runs 1,284× / day
Twitter mention TRIGGER Score complaint AGENT Severity ≥ P3? DECISION Open case AGENT Draft reply AGENT Approval gate HUMAN Post outbound AGENT
MINIMAP

Selected node · Approval gate

Type

human-in-the-loop

Auto-publish if

channel ∈ ['dm'] AND severity = null

Timeout

15 min · then notify on-call

Approver

role:cs-lead, role:legal-on P1

Last 6 runs

  • wf_8c12 posted 4280ms 8s ago
  • wf_8c11 denied 3120ms 1m ago
  • wf_8c10 posted 5640ms 2m ago
  • wf_8c0f case 6810ms 4m ago
  • wf_8c0e posted 3780ms 6m ago
  • wf_8c0d posted 4120ms 8m ago